We accept returns 14 days of date of package delivery to exchange your item or obtain store credit for future purchase. Item(s) warranted for store credit/exchange must be unworn, with original tag(s) attached, and in original condition with original receipt present/included upon return. Not until we physically receive the item(s) are we able to further proceed with your store credit/exchange. All sale product is final sale. The Geisha House is not responsible for lost/stolen packages when attempted to ship returns back to us, nor can we return any shipping costs. The Geisha House associates have the right to reject any returns upon their discretion.